Inbound Support
OneContact can seamlessly manage your donor enquiries 24 hours a day, 7 days a week
24 hours
a day
7 days
a week
We’re an extension of your team
Instead of spending time managing customer and prospect enquiries internally, OneContact can seamlessly handle your inbound enquiries for you, 24 hours a day, 7 days a week. So, you don’t need to worry about missing out on business. Acting as an extension of your team, we’re always extremely mindful of our role to reflect your reputation and ethics and to meet your callers’ expectations of a prompt, courteous and responsive service.
Service is at the heart of everything we do
We work hard to ensure that our call centre teams, and the service they provide, are always exemplary. After all, it’s the people who deliver your inbound and outbound call campaigns who make the difference to your customer’s experience. We recruit only candidates with the right fit for our business – those with excellent communication skills, an excellent work ethic and strong customer service skills. Plus, we keep virtually all services in-house, including our call centre agents, rather than outsourcing. This maintains superior quality control and allows us to stay focused on the details that make the difference for you.
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