NZ: 0800 447 493
AU: 1800 377 000

Welcome to
OneContact

Conveniently located in New Zealand, we pride ourselves on being a part of the local community.

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Welcome to
OneContact

We made our first phone call in 2002 and have grown to be the region’s leading contact service provider.

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Welcome to
OneContact

Each year we help to deliver over 20 million conversations for various clients across New Zealand and Australia.

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Welcome to
OneContact

As people connectors, we specialise in delivering the right messages to the right people at the right times.

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Welcome to
OneContact

In the past three years alone, we have raised over $100 million for our not-for-profit clients and processed more than 2 million transactions.

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Clients
Our Brand

we're
starting
a new
conversation

A new name.
A new conversation.

OneContact is the new name for Contact Centres Australia. In 2016, after 14 years of continuous growth, we changed our name to better reflect the diverse range of contact services that we provide to our clients every day – all with one point of contact.

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Our Brand
Our Services

yes, we
are a
call centre

plus a whole lot more

We may have started our journey as a humble call centre, and we do still offer these services, however as we have expanded, so too has our service offering. Today, we offer a considerably larger range of market leading contact solutions that’s constantly expanding.

Our Services

don’t take our word for it

testimonials

OneContact have played an instrumental role in the continued success of our business. Our account manager is prompt and fantastic to work with and she always shares ideas on how we can improve the current model with a clear demonstration of commitment to not only her business but also our brand.
Jordan Betteridge 3Quotes
The team members display a keen sense of enthusiasm and are always interested in learning more about the Association’s initiatives. These attributes combined with a continuing focus on professionalism, training and customer respect are the drivers in our campaigns striving to achieve positive results.
Bernard Cox CEO NSW RFSA
Constant follow-ups are the key to customer satisfaction and OneContact does an excellent job.
Shirley Xiao Marketing Coordinator, Megaward Property Group
We have come to regard OneContact as a major partner in our work. They actually assisted us through a difficult transition after closing our own internal Call Centre. Their assistance has been invaluable. From the strategic to the operational, they have played a positive part in many facets of our fundraising program.
Carol Ireland CEO and Managing Director, Epilepsy Action Australia
OneContact has offered great support to our campaign over the years. They are adaptable to our needs, care for our product and continuously offer resolutions for our customers. Their commitment and reliability makes for a successful working relationship.
Tracy Vinnie K-fee at Kruger ANZ
OneContact staff understand our business. They are an extension of our team and easily relate our brand and core messages to our stakeholders ensuring that our funding targets are achieved annually.
Andrew Edwards NSW State Emergency Service Volunteers Association
OneContact have been a great partner to work with over the last year. Not only are they on track to achieve our agreed net income targets, but their flexible approach and responsiveness to any issues have ensured that we are making the best out of all of our opportunities. It is the only time I have worked with a call centre where donors have actually called me to give positive feedback.
Laura Golland Laura Golland, National Fundraising Manager. Stroke Foundation of New Zealand

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a conversation
about your brand?

NZ:  0800 447 493 AU:  1800 377 000

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