Where have we come from
Our story began in 2002. Back then, we were a small call centre with big dreams, and we were known as Contact Centres Australia. 15 years on and plenty has changed, not just our name. We’ve grown a lot and we’re more globally connected than ever before. But we’ve always stayed true to the core values that drive our business and deliver excellent results for our clients. Today, we’re entrusted to provide more services for more brands than at any other time in our history – all with one convenient point of contact.
Where are we?
Global yet local. OneContact operates from one site in New Zealand and two sites in Australia. More recently, we’ve expanded further and have opened a fourth office in Jakarta, which takes care of our quality assurance and software development. With more than 900 specialists across the three countries, we are proud of our ever growing, local team.
What makes us different
There are a lot of reasons why OneContact is different. Here are some of the things our clients consistently tell us matter most.
Big Enough. Small Enough
While we’re a lot bigger these days serving clients in New Zealand, Australia and South-East Asia, we’ve never lost our agile small business mentality. We’re as global as we are local. We’re as strong as we are nimble. We’re as focused as we are flexible.
While we love talking, we’re even bigger fans of doing. Our resourceful, one point of contact approach and our streamlined structures allow us to be rapid responders for our clients. We take pride in being agile, and making things happen when you need them to happen.
No two brands or campaigns are the same. We enter every client relationship with the determination to create the best mix of services to suit each individual campaign. Whatever services are right for you, we are here to support your efforts towards a desired outcome.
Everything we do is backed by knowledge, experience and complete processes and technology that have been developed, tested and refined over many years. Quality assurance also plays a key role in the services we provide. You can always be confident that your campaign is in safe hands.
OneContact is committed to high quality services at all times. We work hard to ensure the calibre and skills of our call centre teams and the services they provide are always exceptional. After all, they’re the heart of our campaigns. It’s the people who deliver your inbound and outbound call campaigns who make the difference to your customer’s experience. We recruit only the best candidates with the right fit for our business – those with excellent communication skills, a strong work ethic and an exemplary customer service focus. Besides, we keep almost all services in-house, including our call centre agents, rather than outsourcing. This maintains superior quality control and allows us to stay focused on the details that make the difference for you. It also means you can stay rest assured that we have the best people representing your business.
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